These terms apply to all training services provided by Pelican Training, trading name of Tom Vanobbergen (Avenue Victor Rousseau 25, 1190 Forest, Belgium, company number 1027.086.676). Courtesy translation: only the French version is legally binding and prevails in the event of any discrepancy.
Last updated:These general terms and conditions of sale (GTC) apply to all training services offered by Tom Vanobbergen, trading as Pelican Training, Avenue Victor Rousseau 25, 1190 Forest, Belgium, company number 1027.086.676, VAT BE 1027.086.676, hello@pelican.brussels, hereinafter "the Company", whether delivered in person or remotely, at the client's premises or at any other agreed venue. Any order implies unreserved acceptance of these GTC, which prevail over any document issued by the client.
Any purchase of a training service is deemed firm upon receipt of:
Unless otherwise stated, a quotation is valid for 30 days from its date of issue. The maximum number of participants is stated on the quotation. Additional participants may be refused on the day of the training or be subject to a surcharge agreed in writing beforehand.
Prices are expressed in euros, exclusive or inclusive of VAT depending on the applicable regime. Unless otherwise stated, prices include the trainer's travel within the Brussels-Capital Region, teaching materials and consumables. Travel outside this area is subject to a surcharge stated on the quotation. The balance is payable no later than 30 days after receipt of the invoice. Any late payment may result in the suspension of participation and the invoicing of late-payment interest at the statutory rate, together with a fixed indemnity of 10% of the amount due, with a minimum of EUR 50. Gift vouchers and discount codes are valid for 12 months from their date of issue, may be used once only, are non-refundable and cannot be combined with one another.
A request for postponement may be accepted, subject to availability on a later session. Any related costs will be communicated to the client. Postponement is neither automatic nor guaranteed. If postponement is not possible, the date originally agreed for the service(s) shall stand.
A participant may be replaced free of charge up to the day before the training, upon simple written notice.
The Company may entrust the training to a partner trainer of equivalent qualification, without this constituting a change to the service.
In the event of force majeure or exceptional circumstances (unavailability of the trainer, insufficient number of participants), the Company will offer a new date or refund all sums received in full.
Participants undertake to:
The training ends at the scheduled time, regardless of any delay on the part of the group or of a participant. Waiting time attributable to the client does not give rise to any extension.
Training sessions include practical exercises on the floor, on manikins and between participants. Each participant declares that they have no contraindication to these exercises and informs the trainer, before the session begins, of any physical or health limitation. The trainer will then adapt the exercises as far as possible.
The trainer may exclude, without refund, any participant whose behaviour compromises the safety or the proper conduct of the training.
Where the training takes place at the client's premises, the client provides a space suited to the number of participants, with a clear floor area allowing practice, accessible to the trainer at least 30 minutes before the start. If the premises do not allow the training to be held under normal conditions, the Company may adapt the programme or postpone the training under the conditions of Article 4.
Where the training takes place anywhere other than the client's premises (rented room, park, public space or any other venue chosen by the client), it is the client's responsibility to ensure that the necessary permits are obtained, that adequate insurance cover is in place and that any fees or charges relating to the chosen venue are paid. Should the training be unable to take place due to a failure to meet any of these obligations, the cancellation conditions set out in Article 4 shall apply.
Certificates are issued in the participant's name to those who have attended the training in full and, where applicable, passed the final assessment. The client provides the final list of participants no later than one week before the training. The workplace first-aider certificate is subject to annual refresher training, in accordance with the Belgian Code on Well-being at Work. The Company is not responsible for the loss of validity of a certificate where refresher training is not completed in time. Where access to the online manual (manuel.pelican.brussels) is included, it is personal and non-transferable. It is granted for the lifetime of the platform, without guarantee of continuous availability, and its content is covered by Article 8.
The Company makes every effort to ensure the educational quality of its training and the safety of participants. The Company cannot be held liable for any damage resulting from:
The training content, whether in written or digital form, remains the exclusive property of the Company. Any reproduction, distribution or reuse without prior authorisation is prohibited.
Unless the client objects in writing, the Company is authorised to mention the client's name and to reproduce its logo, as a commercial reference, on its website, social media and commercial documents. Such mention is limited to the client's name, logo and the nature of the service provided. No confidential content, no participant data and no testimonial will be published without the client's prior approval. The client may withdraw this authorisation at any time by simple written notice. The Company will then remove the reference within 30 days. Where photographs are taken during the training, they are taken for the client and handed over to the client. The Company does not publish any image that would identify a participant without the written consent of the person concerned. The client informs its participants beforehand that photographs will be taken.
The data collected is used solely for the administrative management and organisation of the training and for the issuance of certificates, in accordance with the GDPR. It is not shared with any third party without prior consent, except where required by law. Any person may exercise their rights of access, rectification and erasure by writing to hello@pelican.brussels.
The provisions of this article apply to any client who is a natural person acting for purposes outside their trade or profession, and prevail over Articles 3, 4 and 13 in the event of conflict.
For any registration concluded at a distance, the consumer has 14 days from the conclusion of the contract to withdraw, without giving reasons and free of charge, by written notice. Where the training takes place before the end of this period, the consumer expressly requests its performance by registering and acknowledges losing the right of withdrawal once the training has been fully attended.
In the event of late payment, the Company sends a first reminder free of charge. If payment is not received within 14 calendar days of this reminder, late-payment interest at the statutory rate and a fixed indemnity may be claimed, within the limits set by Book XIX of the Belgian Code of Economic Law. The same interest is owed by the Company in the event of a delay in any refund it is required to make.
The competent courts are those designated by the Belgian Judicial Code. The consumer may also contact the Consumer Mediation Service (mediationconsommateur.be).
These GTC are drawn up in French. Any translation is provided as a courtesy; only the French version is binding. The applicable version is the one in force on the date of issue of the quotation or of the registration. If any clause of these GTC is declared void or unenforceable, the remaining clauses shall remain in full force.
These GTC are governed by Belgian law. Any dispute will first be settled amicably. Failing an amicable agreement, the courts of Brussels shall have sole jurisdiction.
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