Terms and conditions

Individuals (B2C)

1. Purpose

These terms apply to any registration made by a consumer for a public session offered by Pelican Training (in-person).

2. Registration & confirmation

Registrations are made online. Your place is reserved upon payment validation. A confirmation is sent by e-mail immediately.

3. Prices & payment

Prices are displayed in euros, VAT included. Payment is made at the time of registration via our payment provider (e.g. Stripe). An invoice (or receipt) can be requested by e-mail at hello@pelican.brussels.

4. Right of withdrawal (B2C)

In accordance with the Belgian Code of Economic Law (Book VI), you have 14 calendar days from the confirmation to withdraw without charge or reason. This right no longer applies if the training has started before the end of the withdrawal period with your express consent.

5. Cancellation by the participant

• > 7 days before the date: full refund.
• ≤ 7 days: 50% refunded.
• ≤ 48 h: no refund (except in cases of force majeure duly justified).

6. Cancellation / rescheduling by the organiser

In unforeseen circumstances (illness, force majeure, insufficient number of participants), Pelican Training may offer to reschedule or fully refund all amounts paid.

Companies & organisations (B2B)

1. Quote, order & scope

In-company services are provided on the basis of a quote or written order specifying the programme, venue, number of participants, materials and price. The order constitutes acceptance of these B2B terms. A deposit of 30% may be requested upon order.

2. Prices, fees & service conditions

• Prices in euros, excl. or incl. VAT as stated on the quote.
• Additional fees where applicable: travel/parking, room hire, specific consumables, additional training materials.
• Logistical requirements: room, chairs, power outlets, exercise area and site safety (details in the quote).

3. Invoicing & payment

Payment of the balance is made by invoice. Standard payment term: 30 calendar days from the invoice date, unless otherwise stated in the quote. Late payment: interest at the Belgian legal rate and a reasonable fixed recovery fee.

4. Cancellation / rescheduling by the client

• > 15 working days before the date: no charge.
• From D-15 to D-6 working days: 50% of the quote.
• ≤ D-5 working days or no-show on the day: 100% of the quote.

If rescheduled by mutual agreement, Pelican Training will endeavour to find a nearby date. Costs already incurred may be re-invoiced (e.g. room hire, specific purchases).

5. Participant replacement

The client may replace a participant up to the day before (identity, language, any accessibility requirements).

General provisions

1. Safety & equipment

Participants agree to follow safety instructions (practical scenarios, manikins, training AEDs, etc.). Equipment provided must be used with care; any abnormal damage may be re-invoiced.

2. Liability

Pelican Training delivers a service in accordance with the announced programme. Liability is limited to proven direct damages; no indirect damages (loss of revenue, unreimbursed travel costs) may be claimed.

3. Intellectual property

Training materials, visuals and educational content are protected. Any reproduction, distribution or re-use outside the scope of the session is prohibited without prior written consent.

4. Personal data (GDPR)

Data (identity, contact details, training records) is processed for training management and legal obligations. Access/rectification/erasure rights: hello@pelican.brussels.

5. Force majeure

Strikes, severe weather, network failure, illness, venue unavailability, etc. suspend the obligations of both parties for the duration of the event. The parties agree to reschedule the session.

6. Applicable law & disputes

Belgian law applies. In the event of a dispute that cannot be resolved amicably, the courts of Brussels shall have jurisdiction.

For any questions about these terms: hello@pelican.brussels.