These terms govern the first aid training and related programmes offered by Pelican Training (Brussels) and are divided into two sections, Individuals (B2C) and Companies & organisations (B2B), whose specific provisions prevail over the general provisions in case of conflict.
Last updated:These terms apply to any registration made by a consumer for an in-person public session offered by Pelican Training.
Registrations are made online. Your place is confirmed once your payment has been received. A confirmation is sent by e-mail immediately.
Prices are displayed in euros, VAT included. Payment is made at the time of registration via our payment provider (Mollie). An invoice (or receipt) can be requested by e-mail at hello@pelican.brussels.
In accordance with the Belgian Code of Economic Law (Book VI), you have 14 calendar days from confirmation of your registration to withdraw without charge or reason. This right no longer applies if the training has started before the end of the withdrawal period with your express consent.
In unforeseen circumstances (illness, force majeure, insufficient number of participants), Pelican Training may offer to reschedule or fully refund all amounts paid.
In-company services are provided on the basis of a quote or written order specifying the programme, venue, number of participants, materials and price. The order constitutes acceptance of these B2B terms. A deposit of 30% may be requested upon order.
Payment of the balance is made by invoice. Standard payment term: 30 calendar days from the invoice date, unless otherwise stated in the quote. Late payment: interest at the Belgian legal rate and a reasonable fixed recovery fee.
If rescheduled by mutual agreement, Pelican Training will endeavour to find a nearby date. Costs already incurred may be re-invoiced (e.g. room hire, specific purchases).
The client may replace a participant up to the day before (identity, language, any accessibility requirements).
Participants agree to follow safety instructions (practical scenarios, manikins, training AEDs, etc.). Equipment provided must be used with care; any abnormal damage may be re-invoiced.
Pelican Training delivers a service in accordance with the announced programme. Liability is limited to proven direct damages; no indirect damages (loss of revenue, unreimbursed travel costs) may be claimed.
Training materials, visuals and educational content are protected. Any reproduction, distribution or re-use outside the scope of the session is prohibited without prior written consent.
Data (identity, contact details, training records) is processed for training management and legal obligations. Access/rectification/erasure rights: hello@pelican.brussels.
Strikes, severe weather, network failure, illness, venue unavailability, etc. suspend the obligations of both parties for as long as the situation lasts. The parties agree to reschedule the session.
Belgian law applies. In the event of a dispute that cannot be resolved amicably, the courts of Brussels shall have jurisdiction.